Question 1

Do I need new radiators or underfloor heating?

Accepted Answer

Not always. Heat pumps work best at lower flow temperatures, so larger or more efficient radiators can improve comfort and running costs. We check every room during your survey and tell you exactly what, if anything, should be upgraded.

Question 2

Do heat pumps work in very cold weather?

Accepted Answer

Yes. Modern systems are designed to work efficiently below freezing. We size your system to the local climate and set up controls so your home stays comfortable in cold snaps.

Question 3

Will a heat pump heat my hot water?

Accepted Answer

Yes. Both air source and ground source systems provide space heating and hot water. Most homes will need a compatible cylinder, which we specify and include in your quote.

Question 4

Do I need to improve insulation first?

Accepted Answer

There is no mandatory insulation requirement for the grant anymore, but good insulation lowers your running costs. During your survey we will advise on any easy wins such as loft insulation or draught proofing.

Question 5

Is planning permission required and how noisy are they?

Accepted Answer

Most heat pump installs are permitted development if they meet siting and noise rules. We follow the MCS acoustic standard when choosing a location for the outdoor unit. Modern systems run quietly and we position them to minimise sound for you and your neighbours.

Question 6

How long does installation take?

Accepted Answer

Air source installs typically take 1 to 5 days depending on the scope of radiator and cylinder work. Ground source projects usually take 1 to 2 weeks including groundworks.

Question 7

What is the lifespan and what maintenance is needed?

Accepted Answer

An air source heat pump typically lasts 15 years plus, a ground source heat pump can last 20 years or more, with ground loops lasting much longer. Annual servicing keeps performance high and protects your warranty.

Question 8

Running costs and efficiency

Accepted Answer

Both systems can outperform a boiler on seasonal efficiency when designed well. Ground source usually has the edge because ground temperatures are stable. Your insulation levels, radiator outputs and flow temperature will determine actual running costs. We model this for your property during the survey and include a like for like comparison in your quote.

Boilers

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